Privacy Policy

NEEDO Corporation ("NEEDO," "we," "us," or "our") respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit needousa.com, use AptStats or other NEEDO services, communicate with us, or connect a third-party service such as QuickBooks.

We may collect information that you provide directly to us, including:

• Your name
• Company name
• Email address
• Telephone number
• Account and login information
• Information submitted through contact forms or support requests
• Information relating to properties, apartment communities, units, jobs, schedules, employees, contractors, vendors, customers, and business operations that you enter into AptStats
• Other information you choose to provide to us

We may also automatically collect certain technical information when you use our websites or services, such as IP address, browser type, device information, operating system, pages visited, timestamps, and diagnostic or security information.

AptStats may allow customers to connect their account with QuickBooks products and services provided by Intuit Inc.

When you authorize a QuickBooks connection, NEEDO may receive and process information from your QuickBooks account as necessary to provide the features you have requested. Depending on the features used, this information may include company information, customer information, vendor information, invoices, transactions, account information, payment-related records, products or services, and other accounting or business information made available through the QuickBooks integration.

NEEDO only accesses QuickBooks information after an authorized user grants access through Intuit's authorization process.

We use QuickBooks information only to:

• Provide and operate the QuickBooks-related features of AptStats
• Synchronize authorized business information between AptStats and QuickBooks
• Generate or maintain records requested by the customer
• Troubleshoot integration issues
• Maintain the security and integrity of the integration
• Comply with applicable legal obligations

NEEDO does not sell QuickBooks data.

Connecting AptStats to QuickBooks is optional. Customers may disconnect the integration through the applicable AptStats or QuickBooks account controls. Disconnection prevents future access through the connection but may not automatically delete information previously imported into AptStats.

Requests concerning deletion of previously imported QuickBooks information may be submitted to NEEDO using the contact methods described below.

QuickBooks and Intuit are third-party services. Intuit's collection and handling of information is governed by Intuit's own terms and privacy policies.

We may use information we collect to:

• Provide, maintain, and improve AptStats and other NEEDO services
• Create and administer user accounts
• Organize properties, units, jobs, schedules, teams, vendors, and other operational information
• Provide customer service and technical support
• Authenticate users and protect accounts
• Process and maintain integrations requested by customers
• Communicate about accounts, products, services, support issues, and service updates
• Diagnose technical problems
• Prevent fraud, abuse, and security incidents
• Maintain backups and business records
• Comply with applicable laws and legal requirements
• Enforce our agreements and protect our rights

We will not use information obtained through a third-party integration for purposes materially unrelated to providing or supporting the services requested by the customer unless permitted by law and appropriately disclosed.

We do not sell personal information.

We may disclose information to service providers and contractors that perform services on our behalf, such as hosting, infrastructure, authentication, communications, analytics, security, and technical support.

These providers are permitted to access information only as reasonably necessary to perform services for NEEDO and are expected to handle information appropriately.

We may also disclose information:

• At the direction of the customer
• When necessary to complete an integration or transaction requested by the customer
• To comply with a law, regulation, court order, subpoena, or other legal process
• To investigate or prevent fraud, security incidents, or misuse
• To protect the rights, safety, or property of NEEDO, our customers, users, or others
• In connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to appropriate confidentiality protections

Customers retain responsibility for the business information they enter into AptStats or authorize NEEDO to access.

NEEDO processes customer business data for the purpose of providing the services and functionality requested by the customer.

Customers are responsible for ensuring that they have the appropriate rights and permissions to provide employee, vendor, contractor, customer, property, accounting, and other information to NEEDO.

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Fulfill the purposes described in this Privacy Policy
• Maintain legitimate business and accounting records
• Resolve disputes
• Enforce agreements
• Satisfy legal, regulatory, tax, security, or compliance obligations

Retention periods may vary based on the type of information and the reason we collected it.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and backup retention requirements.

NEEDO uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or misuse.

These safeguards may include access controls, authentication measures, encryption or encrypted communications where appropriate, infrastructure protections, monitoring, backups, and restrictions on access to customer information.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Users are responsible for protecting their login credentials and for activity occurring through their accounts.

You should notify NEEDO promptly if you believe your account credentials have been compromised or your account has been accessed without authorization.

Our website and services may use cookies, local storage, session technologies, or similar technologies necessary to operate the service, maintain sessions, remember preferences, analyze performance, and improve security.

Third-party services used in connection with the website may also use their own technologies subject to their respective privacy policies.

Depending on where you reside and applicable law, you may have rights concerning your personal information, including the ability to request access, correction, or deletion.

Customers may also request assistance concerning information contained within their AptStats account.

We may need to verify your identity or authority before completing certain requests.

AptStats may integrate with third-party platforms or contain links to third-party websites.

Those third parties operate independently of NEEDO and may maintain their own privacy policies and terms.

This Privacy Policy does not govern the privacy practices of third parties, including Intuit and QuickBooks.

NEEDO and AptStats are intended for business use and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through the services.

We may update this Privacy Policy periodically.

When we make changes, we will update the effective date shown at the top of this page. Material changes may also be communicated through the website, application, or another reasonable method.

Continued use of the services following an update is subject to the revised Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have questions or requests concerning information obtained through the QuickBooks integration, please contact:

NEEDO Corporation
Peachtree Corners, Georgia
United States

Email: support@needousa.com

Website: www.needousa.com